Purpose:
To ensure that clients served under the Older Californians Nutrition Program are managed in alignment with contractual guidelines as it relates to establishment of a waiting list if referrals exceed contract amount or organizational capacity and are provided with appropriate information regarding alternative services.
Policy:
In the event that requests for services exceed our organization’s funding capacity or route space availability, applicants will be placed on a temporary wait list. A staff member will send notification to the COR within 1 business day of initiating a waitlist.
Clients on the wait list will be ranked by priority, based on our Malnutrition Screening tool and other factors including but not limited to order of referral, recent hospital discharge, and temporary housing placement.
Clients will be notified within 72 hours if there is a waitlist in place.
Waitlist Procedure:
Upon receiving a referral, Mama’s Kitchen staff will inform the applicant if a waitlist is in place.
A Client Services Staff member will provide information to applicants about other food resources available in their area. Resources will be provided by email, mail, or phone, depending on applicant’s preference.
After assessing the priority need of the client and as openings become available, a staff member will connect with the client and complete an intake interview to determine if the client is still eligible for services.
Clients placed on the waiting list will be informed of other available services including other providers of OCNP services, food banks, and nutrition security programs.
